Privacy Policy

Last updated: April 2026

At TI Healthcare Limited (“TI Health”, “we”, “us”, “our”), we are committed to protecting your personal information and being transparent about how we use it. This privacy policy explains what data we collect, why we collect it, how we use it, and your rights under UK data protection law.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

TI Healthcare Limited is the data controller responsible for your personal data.

Company name: TI Healthcare Limited
Trading as: TI Health
Email: info@tihealthcarelimited.co.uk
Telephone: +44 7947 794644

If you have any questions about this policy or how we handle your data, please contact us using the details above.

2. What Information We Collect

We may collect and process the following types of personal information:

Information you provide directly

Your name, job title, and organisation
Contact details including email address and telephone number
Information included in enquiry or contact forms
Details of the services you are requesting
Payment information where applicable

Information relating to our services

Clinical or medico-legal information relevant to a report or assessment, where provided by you or a referring party
Information provided in connection with CPD, mentoring, or research projects
Details shared during consultations or discovery calls

Information collected automatically

Technical data including your IP address, browser type, and pages visited on our website
Cookie data (see our Cookie section below)

3. Special Category Data

Some of our services, particularly medico-legal reporting and mental health assessments, may involve the processing of special category data — including health information and information about criminal proceedings. We only process this type of data where we have a lawful basis to do so, such as:

Your explicit consent
The performance of a task in the substantial public interest
The establishment, exercise, or defence of legal claims

We handle all special category data with the utmost care, confidentiality, and in accordance with our professional and legal obligations.

4. How We Use Your Information

We use personal data for the following purposes:

To respond to your enquiries and provide the services you have requested
To prepare and deliver medico-legal reports, expert witness evidence, or assessments
To deliver CPD programmes, training, mentoring, or research support
To manage our client relationships and maintain accurate records
To process payments and manage invoicing
To comply with our legal and regulatory obligations
To improve our website and services through anonymised analytics
To contact you about services that may be relevant to you, where you have given consent or where we have a legitimate interest in doing so

5. Our Lawful Basis for Processing

We rely on one or more of the following lawful bases for processing your personal data:

Contract — where processing is necessary to deliver a service you have requested or to take steps at your request before entering into a contract
Legitimate interests — where we have a genuine business reason to process your data that does not override your rights (for example, managing client records and communicating about our services)
Legal obligation — where we are required to process data to comply with the law
Consent — where you have given us clear consent to process your data for a specific purpose
Vital interests or public task — in specific circumstances related to our clinical and medico-legal work

6. Who We Share Your Information With

We do not sell your personal data. We may share it in the following limited circumstances:

Service providers — trusted third parties who assist us in delivering our services (for example, IT systems, secure document platforms), bound by confidentiality agreements
Legal and regulatory bodies — where we are required by law or professional obligation to disclose information
Referring parties — such as law firms, NHS organisations, or other agencies who have instructed us on your behalf, where relevant to the service being delivered
Partner organisations — where we are delivering a service in partnership on an organisation’s behalf, with appropriate data sharing agreements in place

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

7. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law or professional standards. In general:

Client and service records are retained for a minimum of seven years following the completion of our engagement, in line with professional practice
Medico-legal and clinical records may be retained for longer periods in accordance with healthcare and legal guidance
Marketing preferences and general contact information are reviewed regularly and removed when no longer relevant

8. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

Right of access — to request a copy of the personal data we hold about you
Right to rectification — to request that we correct inaccurate or incomplete data
Right to erasure — to request that we delete your data, in certain circumstances
Right to restriction — to ask us to limit how we use your data
Right to data portability — to receive your data in a structured, commonly used format
Right to object — to object to processing based on legitimate interests or for direct marketing
Rights related to automated decision-making — not to be subject to decisions made solely by automated processes where they have a significant effect on you

To exercise any of these rights, please contact us at info@tihealthcarelimited.co.uk. We will respond within one month of receiving your request.

9. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use:

Essential cookies — necessary for the website to function correctly
Analytics cookies — to understand how visitors interact with our website, using anonymised data

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of the website.

See our full cookie policy for more details

10. Data Security

We take data security seriously and have appropriate technical and organisational measures in place to protect your personal data against unauthorised access, loss, or misuse. All staff handling personal data are trained in data protection obligations.

Where data is shared electronically, we use secure channels and encryption where appropriate.

11. International Transfers

Your data is processed and stored within the United Kingdom. We do not routinely transfer personal data outside the UK. In the event that any transfer is necessary, we will ensure that appropriate safeguards are in place in accordance with UK GDPR requirements.

12. How to Make a Complaint

If you have a concern about how we handle your personal data, please contact us in the first instance at info@tihealthcarelimited.co.uk and we will do our best to resolve the matter promptly.

If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator:

Information Commissioner’s Office
Website: www.ico.org.uk
Helpline: 0303 123 1113

13. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our services, legal requirements, or best practice. The date at the top of this page will always show when it was last revised. We encourage you to review this policy periodically.

TI Healthcare Limited — info@tihealthcarelimited.co.uk — +44 7947 794644