Clinical incident review and investigation

reviewing records, serious incidents and complaints to identify failings, contributory factors and learning, with clear recommendations for providers and legal teams.

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Turn serious incidents, complaints and near‑misses into clear learning, defensible decisions and safer services with independent clinical incident review and investigation.

See the full picture

Get an independent, clinically informed review of incidents and complaints that uncovers what really happened, why it happened, and what must change to stop it from recurring. This helps boards, senior leaders and legal teams make confident, defensible decisions grounded in evidence rather than opinion.

Reduce risk, litigation and regulatory pressure

Robust incident analysis and clear recommendations strengthen your governance, close gaps in practice and demonstrate to regulators that you take safety, learning and duty of candour seriously. That reduces the risk of repeat harm, legal claims, enforcement action and reputational damage.

Turn incidents into practical learning for staff

Plain‑English feedback and focused action plans make it easy for managers to brief teams, update policies and improve care pathways. Frontline staff understand what to do differently tomorrow, not just what went wrong yesterday.

Independent expertise you can rely on

Your reviews are carried out by a specialist with deep experience in psychiatry, nursing and health and social care, used to analysing serious incidents, restraints, seclusion and community failings. That gives you credible insight that stands up to scrutiny from in‑house counsel, external lawyers and regulators.

Each case involves thorough record review, cross‑checking of evidence and learning from similar incidents, resulting in clear, structured opinions on causation, negligence and liability that can support regulators, coroners and courts

turning serious incidents and complaints into practical recommendations

The same investigative approach used for legal teams is applied to providers, turning serious incidents and complaints into practical recommendations for quality improvement, nursing practice, and safer day‑to‑day care.

What you get

  • Independent review of records, serious incident reports and complaints
  • Clear narrative of what happened, why it happened and what needs to change
  • Defensible conclusions on breach of duty, causation and system failings
  • Practical, prioritised recommendations you can implement with your teams
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Reports you can rely on

Organisations should sign up because independent, clinically informed incident reviews give them clearer answers, stronger governance and better protection when things go wrong. CPD and incident‑learning approaches are linked to improved patient safety, reduced errors and more effective risk management in healthcare settings.

Engaging an external expert with medico‑legal experience helps providers demonstrate openness, duty of candour, and meaningful learning to regulators, insurers, and courts, which can reduce litigation risk and support more favourable case outcomes.

Strengthen your response to serious incidents

Book a confidential clinical incident review today and get a clear, defensible report with practical actions to protect patients, staff and your organisation.

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